Gift Shop: Shipping FAQs

Below you’ll find Frequently Asked Questions specific to Gift Shop Shipping. If you’re looking for other Gift Shop FAQ topics, please click the relevant category below:

Events & Admissions Tickets
Returns & Damages

If you have any questions not answered below, please feel free to call or email us:
[email protected]

When should I order for Christmas delivery?

We recommend placing orders by December 12, 2018 for arrival by Christmas to locations within the continental U.S. states.


For questions about delivery or to upgrade your delivery method, please contact our Gift Shop at [email protected] or (503) 223-5055.


For questions about gift memberships, please contact our Membership department at (503) 796-9180.


How much will my order cost to ship?

Your shipping cost is automatically calculated during checkout. Your shipping cost is based on your total purchase plus any additional “oversize” charges. Items which are large, heavy or fragile may include an oversize charge. Scarves, jewelry, koi banners and many more retail products ship free and will be noted when shopping.

Memberships and gift cards always ship free.

Total Purchase Shipping Charge
$0.01–$5.00 $3.00
$5.01–$9.01 $5.50
$9.02–$11.01 $6.00
$11.02–$20.01 $7.00
$20.02–$24.01 $7.25
$24.02–$26.01 $7.50
$26.02–$29.01 $8.00
$29.02–$34.01 $8.50
$34.02–$38.01 $9.00
$38.02–$40.01 $9.50
$40.02–$45.01 $10.00
$45.02–$50.01 $11.00
$50.02–$60.01 $12.00
$60.02–$80.01 $14.00
$80.02–$100.01 $15.00
$100.02–$150.01 $16.00
$150.02+ $18.00+

Oversize charges may apply to select items based on size, weight or fragility.


When will my order arrive?

Orders for Garden Gift Shop product are shipped within 1-4 days and generally are delivered within a total of 4-10 business days depending on your location (please see Delivery Estimates map below). The Garden Gift Shop reserves the right to select the most appropriate delivery method. Product orders are generally shipped via USPS Priority, USPS First Class or UPS Ground. Please see the Delivery Estimates map below.

You should receive your Membership materials around 3-4 weeks after your order is placed. Your membership is active as soon as you purchase it.

If your order contains both a Membership and a combination of store products or gift cards, it may require additional processing time as everything will be shipped together.


Can I have my order shipped faster?

We would be happy to upgrade your shipping to a faster delivery method. Please contact us at 503-223-5055. Additional charges will apply.

Membership materials cannot be processed or shipped faster. But please contact us and we can offer alternatives.


I did not receive tracking information for my order

Unfortunately, we cannot offer shipping confirmation for all Garden Gift Shop purchases. When available, confirmation or tracking information is sent to the email address provided. Generally, orders which ship free will not include this information. If you have specific questions, please contact us at [email protected]