Gift Shop: Events & Admission Tickets FAQs

Below you’ll find Frequently Asked Questions specific to Events & Admissions Tickets. If you’re looking for other Gift Shop FAQ topics, please click the relevant category below:

Membership
Events & Admissions Tickets
Shipping
Ordering
Returns & Damages

If you have any questions not answered below, please feel free to call or email us.

Gift Shop

503-223-5055 / [email protected]

Events

503-542-0280 / [email protected]

Membership

503-796-9180 / [email protected]

Visiting the Garden

Garden Hours & Information


I am a Garden member, how do I get my member discount on event tickets?

Members must log in to receive member priced tickets. If you have linked your membership number with your Garden Gift Shop account, your tickets will automatically display with the member price when logged in.

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I cannot find my eTicket

Your eTicket is provided as a PDF document with your Order Confirmation email. Your eTicket must be printed and brought with you for admittance. If you have lost your eTicket(s) or would like to download your eTicket(s) again, please follow these steps:

  • Login to your Garden Gift Shop account.
  • Click on “Purchase History”
  • Click “Download and Print”
  • Click “View Order Details” corresponding to your eTicket purchase
  • Follow the link to download your eTicket(s) again

Please contact us if you have questions.

Questions regarding Admission tickets: 503-223-1321

Questions regarding event tickets: [email protected] or 503-542-0280

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Can I load my eTicket onto my phone?

Unfortunately at this time we cannot support eTickets downloaded to phones or mobile devices. Please print and display your eTicket for admittance.

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How is my event or admission ticket sent to me?

Tickets for Garden events purchased online are available as eTickets or will call. This choice may be made when purchasing the ticket.

Admission tickets are only available as eTickets.

Your eTicket is provided as a PDF document with your Order Confirmation email. Your eTicket must be printed and brought with you for admittance. If you have lost your eTicket(s) or would like to download your eTicket(s) again, please follow these steps:

  • Login to your Garden Gift Shop account.
  • Click on “Purchase History”
  • Click “Download and Print”
  • Click “View Order Details” corresponding to your eTicket purchase
  • Follow the link to download your eTicket(s) again

Please contact us if you have questions.

Questions regarding Admission tickets: 503-223-1321

Questions regarding event tickets: [email protected] or 503-542-0280

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I bought a ticket to an event that I can no longer attend. Can I get a refund?

Unfortunately, all event tickets are non-refundable.

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It's raining! Is my event still happening?

Garden events are typically held rain or shine. However if inclement weather forces us to close the Garden, you will be notified and refunded the cost of your ticket.

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I bought a ticket to an event happening on several dates. Can I attend on a different night?

Tickets to events at the Garden may not be transferred to a different date.

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May I have a wedding, commitment ceremony, reception, etc. at the Garden?

To protect the Garden’s tranquility, authenticity, and environment, we do not allow weddings, commitment ceremonies, or receptions at the Garden.

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May I bring my child to Garden events?

Quiet, well-behaved children are welcome at Garden events unless otherwise specified in the event details. Tickets are required for all event attendees over the age of 5.

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