Privacy Policy

Information Collection and Use

Portland Japanese Garden is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Information from our users is collected at several different points on our web site.


We request information from the user on our order, membership, donation, and tour forms. Users voluntarily provide contact information (like name and shipping address) and financial information (like credit card number and expiration date). This information is used to fulfill the customer’s orders or requests. We will send emails to confirm the orders, and may need to use other contact information to ask questions specific to an order.

Log Files

We use IP addresses to analyze visitor trends on our site and to gather demographic information. IP addresses are not linked to personally identifiable information.


We work with shipping companies and a credit card processing company to fulfill orders for goods and services. These companies do not retain, share, store, or use personally identifiable information for any secondary purposes.

Mandatory/Optional Information

All the information requested is mandatory (unless otherwise stated “optional” for that field) to fulfill the order or service requested. It is the minimum amount of information needed to fulfill the request. Any optional information is used to improve the quality of our service. Users who no longer wish to receive our newsletter or promotional materials may opt out by writing to us at, (503) 796-9180, or 611 SW Kingston Ave., Portland, OR 97205.

Updating/Removing Personal Information

If a user’s personally identifiable information changes (such as the zip code), or if a user no longer desires our service, we will endeavor to provide a way to update or remove the data provided to us. If the web site does not provide satisfactory means for this, Membership Services can assist at, (503) 796-9180, or 611 SW Kingston Ave., Portland, OR 9720.


This web site takes strong precautions to protect our users’ information. When users submit sensitive information via our website, that communication is protected both online and offline.

Our order forms are encrypted with Secure Sockets Layer (SSL). While on a secure page, the first characters of the web address will change from http to https. Some web browsers and firewalls do not permit communication through secure servers. In that case, you will be unable to mistakenly place an order through an unsecured connection. If you cannot access the secure server for any reason, please contact us at or (503) 223-5055. Never send sensitive information, like credit card numbers, via a standard email or fax.


A cookie is a piece of data stored on the user’s computer for use by a web site. Our site uses “session cookies.” Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site the user is able to accumulate items in the shopping cart. If a user rejects the cookie, they may still visit our site but will be limited in some features: for example, our shopping cart system.


This web site contains links to other sites. Please be aware that we are not responsible for the security or privacy practices of these other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of web sites that collect personally identifiable information. This privacy statement applies solely to information collected by Portland Japanese Garden.