Frequently Asked Questions
How do I update my membership contact information?
If you would like to update your contact information or are having issues with your Membership, please fill out the appropriate form below.
- Address Update
- Request a New Membership Card
- Request Subscription to The Garden Path Magazine
- Contact Us (Select Membership in dropdown menu)
How Long Does it Take to Receive the Membership Packet?
Please allow up to 3-4 weeks for Memberships to be processed. To use all the benefits of your Membership immediately, simply show your receipt and photo ID at the Check-In Window at the Welcome Center.
What is the tax deductibility?
Portland Japanese Garden is a not-for-profit 501(c)(3) organization maintained solely through admissions, Memberships, and special gifts. Membership and donations are tax deductible. Certain benefits, such as complimentary admission tickets, may reduce the tax-deductible amount – please consult your accountant. Questions? Please contact the Membership office at 503-796-9180 or membership@japanesegarden.org.
What is a Gateway Member?
Gateway Members is a designation of membership as a special thanks to those who maintained Membership through the Garden’s historic period of expansion.
Is Photography Allowed?
Photography is allowed for personal use. Members receive an Annual Tripod Tag that can be picked up at the Membership Center, Welcome Center, or Concierge. To maintain an accessible and enjoyable experience for all visitors, the Garden does not allow portrait photography.
How will my gift recipient know that they have a new gift membership?
Gift memberships are active and ready to use within 2 business days. The gift recipient will receive their membership welcome packet in the mail within 3-4 weeks of purchase. Gift memberships are extended for a full 12 month period.
Can I bring guests with me during Member Only Hours?
You can bring the amount of guests your membership covers.
Other Membership Questions
If you have any questions regarding membership, please contact the membership department by email or calling 503-796-9180.
Memberships are non-refundable and non-transferable. Memberships are not permitted for commercial or business use; please contact us about Corporate Memberships.