Photo by Nina Johnson

We are open!

As outdoor spaces in Oregon and around the country have reopened, we have watched what has and hasn’t worked. Using those learnings combined with guidelines for outdoor recreation areas issued by federal and state health authorities, we have taken the time and care to make sure we can reopen in a way that follows best practices for guest and employee safety.

Following Governor Brown’s orders, face coverings are REQUIRED in all indoor spaces. Thank you for helping to keep our community safe.

We’ve made a number of additional changes to our operations in response to COVID-19 to help all our guests enjoy the Garden while still feeling safe. Here are some ways in which we’ve adjusted:

As you arrive

  • New Timed Entry every 30-minutes during public hours to help limit lines and capacity inside the Garden.
  • Member Hours (8am-10am) will not require a time reservations.
  • Please wear face coverings (all our staff are!): Following our Governor’s orders, face coverings are required in all indoor spaces, including our shuttle.
  • The shuttle will still be available with very limited seating. Riders will be required to wear face coverings.
  • Download the Parking Kitty App to make paying for parking touchless (and so easy!).

Once inside the gate

  • The hillside path will only lead one-way, up to the garden. For those who wish to walk down, they will be routed along a marked path back down the service road.
  • The Gift Shop is open with limited capacity and plexiglass at check out. Please wear a face covering while in the Gift Shop.
  • The Jordan Schnitzer Japanese Arts Learning Center will be closed for the immediate future. However, the Tanabe Gallery and the restrooms on the first floor are open.
  • The Umami Café will be closed for the immediate future. For the time-being, this space has been transformed into a second Gift Shop. Please wear a face covering while indoors.
  • The Bonsai Terrace will be open and routed one-way.
  • Hand sanitizer stations with touchless dispensers will be placed throughout the Cultural Village.

Inside the Garden itself

  • Some paths are rerouted in new directions and/or are now one-way to avoid close contact between guests.
  • Other spaces will be closed off to avoid guest clustering.
  • There will still be benches for sitting, reflecting, and restoring your spirit!

Most importantly, we will have extra staff stationed around to answer questions, help you navigate, and guide physical distancing to keep everyone safe and healthy.

We look forward to reopening so that we may serve our community as a place of beauty, peace, and healing.

A misty summer view of the Flat Garden. Photo by Tony Small

Reopening FAQs

What are some of the increased safety measures Portland Japanese Garden is taking in light of reopening?

We’ve made a number of changes to our operations in response to COVID-19 to help all our guests enjoy the Garden while still feeling safe. Here are some ways in which we’ve adjusted:

  • We have a new Timed Entry every 30-minutes during public hours to help limit lines and capacity inside the Garden.
  • All of our staff are required to wear face coverings, and we are asking guests to also do so, especially inside buildings and along narrow pathways.
  • Cash will no longer be accepted.
  • Some paths are rerouted in new directions and/or are now one-way to avoid close contact between guests. For example:
  • The hillside path will only lead one-way, up to the garden. For those who are exiting the Garden, they will be routed along a marked path back down the service road.
  • The Bonsai Terrace will be open and routed one-way.
  • Other spaces will be closed off to avoid guest clustering.
  • The Village Gift Shop will be open with limited capacity (3 people at a time) and plexiglass at check out.
  • Hand sanitizer stations with touchless dispensers will be placed throughout the Cultural Village and a hand washing station can be found near the Welcome Center.
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What is closed?  

  • The Jordan Schnitzer Japanese Arts Learning Center will be closed for the immediate future. 
  • The Umami Café will be closed for the immediate future. 
  • The Garden Gift Shop will be closed for the immediate future.  
  • Jubitz Oregon Terrace will be closed for the immediate future.  
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How long can I stay? 

We welcome you to stay for as long as you wish.

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Do members need to make reservations before they visit?  

Members do not need to make reservations during the designated Member Only Hours (Tuesday – Sunday, 8-10AM). During all other hours, members will be asked to make reservations. 

 

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Can I make a reservation and purchase tickets over the phone?

We ask that guests please make reservations online at tickets.japanesegarden.org. If you have any trouble, please contact [email protected]

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What if I’m running late for my reservation 

If you are running late for your reservation, please give us a call at (503) 223-1321.  

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Do I need to print my pre-purchased ticket or can I show it on my phone?

We will accept both printed and digital forms of tickets.  

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Can I leave and come back into the Garden using my ticket? Is my ticket good for all day?

Yes, absolutely. However, with our new timed entry process, once you exit the Garden, you may need to wait in line again to enter.  

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 Will there be shuttles?

Yes, the shuttle will still be available with very limited seating. Riders will be required to wear masks. The shuttle will run every 15 minutes or so. 

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Is the Explore Washington Park shuttle running?

The Explore Washington Park free shuttle service is in service during weekends from 9:30 a.m. – 7:00 p.m. For more information on the shuttle, see here

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How do I pay for parking?  

We recommend downloading the Parking Kitty app, which will make parking touchless! Portland Japanese Garden’s zone is 400. Don’t forget to check the number of the spot you are parked in, as you will need that information to pay for your parking. 

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Are you enforcing guests to wear face coverings (face masks) 

We are strongly encouraging our guests to wear face coverings for the health and safety of our staff and other guests, particularly in less open places like restrooms and narrow pathways.  

 

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If I use a wheelchair/walker, do I need to follow the one-way path? (Accessibility)

Yes, in an effort to keep a safe physical distance of 6 feet and minimize congestion, we are asking all guests to follow the one-way path. There will be signs throughout the Garden that will help to guide you in the right direction.    

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When will Portland Japanese Garden host events and workshops again?

We’ve postponed but not cancelled most of our events.  

We’ll announce alternative event and class experiences onsite and in our weekly email. 

We’re looking forward to the day when we can host events and workshops on-site at the Garden again (as do our wonderful artists and partners!). We are following reopening protocols (including travel restrictions being lifted) per state guidelines and Governor Kate Brown’s orders and will be assessing the timing of these cultural activities as we want to make sure we can do them safely. 

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